Blackberry owners adore the adaptability and mobility that their cell phone brings to their business and personal lives but like all advanced technology devices, Blackberries have their issues and problems. With new models coming out into the market frequently, many bugs or issues have over the time weeded out, but there are still several common technical problems that Blackberry users seem to experience till date. Here are some of the most common problems and their solutions to help you solve your Blackberry model’s issues without having to lose your valuable time and money.
- Your Blackberry does not send or receive email messages
This problem usually occurs due to the lack of GPRS service. GPRS (General Packet Radio Service) allows your device to access data. If you are having problems with the GPRS then you will not be able to send or receive email messages. To solve this issue, first you should carry out a soft reset by pressing ALT + CAP + DELETE keys. If that doesn’t work, perform a hard reset. After having done both resets, check your wireless antenna signal strength for GPRS signals. If you are able to make phone calls and access the Web, then your GSM service is still available. Now try sending yourself an email. If that doesn’t work, call your Blackberry provider for further assistance. It happens that a service could be delayed due to billing problems or busy networks.
- Your Blackberry screen seems to be frozen
This problem is common among computer-related devices. It is annoying that sometimes quite strangely something happens and you suddenly can’t scroll up or down or click on anything while using your Blackberry. What does one do then? Well, there are actually two ways to fix this issue. You can either perform a soft reset (ALT + CAP + DELETE) on your cell phone or perform a hard reset if that doesn’t work. This is done by finding the RESET button at the back of your cell phone. Sometimes, you will find this button near the bottom, under the battery cover. Press the RESET button using a pin or paper clip and your Blackberry will start working again. No matter which method you try, rest assured that you will not lose any data.
- Your Blackberry’s backlight or screen delay problems
Several people with Blackberries face their device’s backlight problems. These issues run from being unable to see the backlight at all to the screen delay flashing off too soon. To solve these issues, you need to go into your Options or Preferences and select Screen/Keyboard, depending on which model you have. From there you can adjust the backlight settings to your preferences. Make sure to set the Backlight Timeout to your preferred time setting if you think your phone screen delays flashing off. By setting the backlight timeout you will be able to extend the screen delay and stop it from coming on too soon. This usually works if you have an inconsistent or weak backlight. However if this does not work, you can solve the issue by installing the BBLight freeware program which can help to make your backlight settings more accessible.
- Your Blackberry won’t synchronize accurately
Isn’t it annoying when you see messages you’ve already read still in your inbox after deleting them. This is the fourth most common problem that Blackberry users face at times and there are a number of causes as to why it happens. This issue could be caused by one of the following:
- Microsoft outlook might be configured to empty the Deleted Items folder
You need to make sure that Microsoft Outlook is not configured to empty the Deleted Items folder every time Microsoft Outlook is closed, by completing the following steps:
- In Microsoft Outlook, under the Tools menu, select Options.
- Click the Other tab.
- Make sure that the check box beside Empty the Deleted Items folder upon exiting is not selected, and then click OK.
- The Delete On might be set to Handheld
If the Delete On option on your Blackberry smart phone is set to Handheld, then change the Delete On option to Mailbox & Handheld
- Reconcile email checkbox not selected
If the Reconcile email checkbox is not selected then select the Reconcile Email check box option by completing the following steps:
- On the computer, open Blackberry® Desktop Manager and double-click the Intellisync® icon.
- Make sure that the Reconcile messages check box is selected.
- Click Close.
Important: If the Reconcile Email check box is already selected, clear the check box. Close and re-open the BlackBerry Desktop Manager. Select the Reconcile messages check box again
- FolderManagement registry value gets corrupted
You need to delete the FolderManagement registry value by following these steps:
- On the computer, close the Blackberry Desktop Manager.
- Open the Registry Editor.
- Go to HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry\Synchronize.
- In the right pane, click the FolderManagement registry value and press Delete.
- In the Confirm Value Delete dialog box, click Yes.
- Open the Blackberry Desktop Manager and verify that the synchronization settings are correct.
- Synchronize the personal information management (PIM) applications
Warning: Modifying the computer registry can cause substantial damage to the Windows® operating system. Therefore you need to document and back up the existing registry entries prior to implementing any changes.
- Email messages deleted with Delete Prior option from your Blackberry
You can solve this problem by completing one of the following:
- Delete email messages individually on the Blackberry smart phone
- Delete email messages from the Microsoft Outlook inbox after using the Delete Prior option
Now that we have covered most common Blackberry problems and their solutions, you will now be able to enjoy your Smart phone better and without any unwanted interrupted delays due to its technology!